Frequently Asked Questions

 

How do I know if my new item will fit?

Every item on thewumanbrand.com has a size guide and fit recommendation on the product page. For a specific size query, please contact our Customer Service team. If the item you order doesn't fit you, please be assured you can return it using our returns service. Please refer to our Return Policy.

 

How do I make a purchase on thewumanbrand.com?

Before you start shopping, we recommend that you read our Terms and Condition. You can either register on our site to place an order.

 

Which currency can I buy in?

The currency will be set according to your location and displayed at checkout.

 

Do you ship to my country?

Currently, WUMAN offers to ship worldwide via DHL/FEDEX/UPS. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

 

 Do you ship internationally?

Yes. Please allow 7-14 working days to process your orders excluding 3-5 working days of shipping. For Express or Custom orders, send an email to info@thewumanbrand.com.  We will also send regular email updates about the status of your order and delivery.   Orders are fulfilled using DHL, UPS, and Fedex. 

The tracking number provided on dispatch for International deliveries can only be used on the applicable general post website of the country of delivery.

 

PLEASE NOTE: Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. WUMAN  is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practice.

Kindly note that for delivery to rural areas may take slightly longer.

 

How will I know my order has been received?

You will receive a confirmation email once you have placed your order. This does not mean your order has been accepted. Kindly note that orders are subject to payment approval. As soon as your payment details have been approved by our team your order will be processed. You will also receive regular email updates regarding your order.

 

Can I cancel my order?

Except in relation to certain types of products, WUMAN  is happy to accept cancellations, for any reason, at any time before your order is shipped and up to 14 days afterwards beginning on the day after you receive your purchase (“cooling off period”). For further details, please see our Return Policy.

 

Can I make special requests on my order?

Unfortunately, we cannot accept special requests on orders at this time.

 

Can I reserve an item to buy later?

At the moment we do not provide a reservation service on thewumanbrand.com. To guarantee your purchase we recommend placing your order as soon as possible. You will reserve regular email updates in regard to your order process.

 

How do I track the delivery of my order?

You will receive regular email updates on the delivery status of your order by inserting the tracking number supplied on thewumanbrand.com

 

Can I change my shipping address?

If you wish to change your shipping address after you have placed your order, please contact us directly at info@thewumanbrand.com. Please be advised that we cannot change the delivery address after the order has been shipped. It is not possible to change addresses to a different country.

 

Can I return my order?

We offer free returns for orders placed on thewumanbrand.com. You can book a return collection within 7 days of receiving your order. Returns must be in the original condition as per our Return policy.

 

What is your returns policy?

Please view our full Return Policy.

 

Can I exchange my order?

We offer exchanges on orders placed on thewumanbrand.com within 7 days of delivery. Please note that exchanges are subject to availability. Returns must be in the original condition as per our returns policy.

 

I lost my return label. How can I get a new one?

You will receive an email shortly after booking a return or exchange containing the return shipping labels. Please check your emails from us to retrieve these documents.

 

I checked out as guest. How can I return my order?

Please go to our Returns page and simply add in your order and email used to place the order. You will then be directed through our easy, free returns process.

 

Can I use my own return service?

I decided to keep my order but have already submitted the return form. What should I do?

We understand that you may change your mind about your order. If you decide to keep your order after booking a return please email info@thewumanbrand.com. Don’t forget to include your order number.

 

I received a faulty product. What do I do?

If you believe you have received a faulty product, please contact us directly with your order number and photographs of the product. Following our assessment, we will advise on how to proceed. Please do not send anything back to us prior to our confirmation.

 

Can I make an exchange for a different style?

Unfortunately, we cannot accept exchange requests for a different style. Please go to our returns page and follow the instructions to return your order. You will then need to place a new order for the desired item.

 

How long does it take to process my exchange request?

We aim to approve your exchange within 7 business days of receiving your return. Kindly note that exchanges are subject to approval and availability as well as regular order processing times. We will contact you if there are any issues processing your exchange.

 

I have requested an exchange. When will I receive my new order?

As soon as your exchange is approved and processed you will receive an email containing the new tracking information once your new product is ready to be sent.

 

My order has been cancelled. Why?

Please note that the shipment and delivery of orders are dependent on payment verification and availability of products. 

Sourcing products from our network of boutiques means that sometimes an item may sell out in store at the very same time as an order is placed online. In a situation where we cannot fulfill your order with the correct style, color and size, your order will be cancelled and you will be refunded in full.